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  1. Free local delivery to the Columbus Metro area on orders of $150 or more!

FAQ

COMPANY

What is Accent Wine?

Accent Wine is a new place to buy wine online. We curate delicious wines that are thoughtfully and carefully produced from around the world, and deliver them to your door. We also have a store in downtown Columbus, Ohio where we host wine tastings, classes and events.

 

How does Accent select the wines they carry?

We travel the world meeting passionate winemakers and make selections based on their great work. Each wine at Accent has been tasted by our team and chosen because we think it’s worth getting to know.

 

Do you have a wine club?

Yes! Check out our wine club options here.

 

How can I find out about events/tastings in your shop?

Sign up for our email list via the website and we’ll keep you in the loop!


ACCOUNT SETUP AND ORDERING

What are the benefits of signing up for a Accent Wine account?

Members can track their order history to remember wines they love, build wish lists for future purchase, save payment info for faster checkout, and receive special offers and promotions that are not posted to the site.

 

Where can I find the status of my order?

If you have an Accent Wine Account you can track the order via your order history page.

If you do not have an account, please email us at info@accent.wine and we’ll let you know where it’s at.

 

Can I cancel my order?

We always want you to be happy, but in order to keep our costs (and your prices!) as low as possible, we do limit cancellations.  All confirmed order requests for In Transit and Pre Arrival items are final sale and therefore not cancellable.  Cancellations on in-Stock orders are subject to a 15% cancellation fee.  All orders that have already shipped and all special order wines (wines you asked us to find specifically for you) may not be cancelled.  If you have specific concerns about your order, or would like to request it to be canceled, please contact us at info@accent.wine.

 

Can I return or exchange my order?

We want you to love our wines as much as we do.  If for any reason you’re not happy with your order, please contact us at info@accent.wine and we’ll do our best to make it right.  However, in order to keep our costs as low as possible and pass the savings on to you, we do adhere to the following policies:

For wine, we ask that you contact us as soon as possible (but in no event later than 60 days from the date of delivery), because the passage of time limits our ability to recover credit from our suppliers and because we have no way of verifying your storage conditions.

If you suspect that a bottle is corked, please re-cork the bottle and leave the wine inside (we will ask that you return the bottle for inspection and possible return to our supplier). The winery, not Verve Wine, is the source of this problem, but we want you to be happy, so we’ll split the difference – we offer 50% credit on (confirmed) corked bottles less than 5 years old.


While we do everything in our power to ensure your wine is the finest available, as with standard industry practice, we cannot guarantee wine older than 5 years old.

All gifts and all special order wines (wines you asked us to find specifically for you) are final sale.

For stemware and other accessories, we ask that you contact us as soon as possible (but in no event later than 48 hours from the date of delivery), because we cannot accept returns due to breakage or other damage after receipt. 

All orders sent to hotels or other third-party destinations are final sale.

If you simply changed your mind or don’t like a wine, we are happy to recommend another selection, but unfortunately cannot accept a return or offer a credit.

 

What if I receive a damaged product?

In the rare event that you receive a broken bottle or an otherwise physically damaged product, please contact us right away at info@accent.wine.  We will happily replace (or credit) broken bottles or otherwise physically damaged products if we are notified within 48 hours of delivery. 

Please note we are unable to replace (or credit) wines showing signs of damage after leaving our possession for reasons such as adverse weather conditions during shipment (when shipped against our guidance) or delays caused by failed delivery attempts not the fault of the shipper.